Return & Refund Policy
At JulyPerfume, we strive to ensure your complete satisfaction with every purchase. Please read our return and refund policy carefully to understand your options:
1. Cancellation Before Shipment:
- If you decide to cancel your order before it has been shipped, you are eligible for a full refund. No cancellation charges will apply in this case.
2. Cancellation After Shipment:
- If you wish to cancel your order after it has been shipped, you may still do so, but a cancellation fee of 300 rupees, in addition to the shipping charges, will be deducted from your refund.
3. Return Eligibility:
- To be eligible for a return and refund, the product must be unused, unopened, and in its original condition and packaging.
4. Return Process:
- To initiate a return, please contact our customer support team at [contact@julyperfume.com] within days of receiving your order. Provide your order number and reason for return, and we will guide you through the return process.
5. Return Shipping:
- You will be responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Refund Processing:
- Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment, minus any applicable charges as per our policy.
7. Refund Timeline:
- Refunds will be processed within [number] days of receiving the returned item. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.
8. Contact Us:
- If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at [contact@julyperfume.com]. Our customer support team is here to assist you.
By making a purchase on JulyPerfume, you agree to abide by the terms and conditions outlined in this return and refund policy. We appreciate your understanding and cooperation.